Type of Publication: Article in Collected Edition

Towards a Method for IT Service Management

Author(s):

Kattenstroth, Heiko; Heise, David

Editor:

Johannesson, Paul; Krogstie, John; Opdahl, Andreas

Title of Anthology:

The Practice of Enterprise Modeling

pages:

178-192

Publisher:

Springer

Location(s):

Berlin

Publication Date:

2011

Link to complete version:

http://www.springerlink.com/content/wv143720240m26k8/

Citation:

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