Type of Publication: Article in Collected Edition

Service delivery principles: deriving principles using a role-playing game

Author(s):

Bajnath, Satiesh; Janssen, Marijn; Bharosa, Nitesh; Both, Christian; Klievink, Bram; Overbeek, Sietse; van Veenstra, Anne-Fleur

Editor:

O’Donnell, David

Title of Anthology:

Proceedings of the 10th European Conference on e-Government, Limerick, Ireland, June 17 - 18, 2010

pages:

36-43

Publisher:

Academic Publishing, Reading, United Kingdom, EU

Publication Date:

2010

Citation:

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